SERVICE

Moments of truth

If you want loyal customers, you have to create an emotional bond with the product and the brand, and you only have a few ‘moments of truth’ to do so.

KiKxxl GmbH customer advisers are aware of the importance of ‘moments of truth’ for our clients. People who come into contact with a company must experience every moment of truth as pleasant, useful and uncomplicated, perhaps even accompanied by a pleasant surprise.

Exceeding expectations in every client conversation is the maximum goal of our efforts.

Technical support and troubleshooting

The modern world is becoming increasingly technical and complex, so our specialist customer advisers are trained to manage the technical support of your products. The services we provide range from advice to the setting up and coordination of warranty claims.

24/7/365
Service

KiKxxl is there for your customers around the clock.

This means we guarantee our service is available 24 hours a day, 7 days a week and 365 days a year.

Service-Hotline

Would you like to improve your company’s services for your customers? Do you need 100 percent availability around the clock to achieve this? If so, we are the right partner for you if you wish to set up a telephone information and advisory service for your customers, products and services. It goes without saying that we will handle the entire customer care and customer advisory service for you, from first-level to second-level support.

Return order management

It is extremely important for companies to optimise and professionalise returns management and logistics so as to avoid sources of error and retain customers.

Returns can never be completely avoided, but they can be reduced. We can help you with this.

Order hotline

A lot of products, goods and services are ordered online nowadays. But many business customers and end customers still prefer being able to order by phone. And that will remain the case: The caller can quickly contact the right person via a toll-free hotline or the telephone order acceptance service and also ask additional questions and obtain answers from a human being.

Claim and complaint management

Nobody is perfect, and the same is true for companies: Errors and complaints cannot be completely ruled out.

That said, if you have an outstanding complaints management system in place, you can turn a complaint into a success story that leaves both your customer and your company feeling happier and more satisfied.

Cross- & Upselling

Following the ‘Can I do anything else for you?’ principle, cross-selling is used to offer the existing customer an additional product from your portfolio to match the product the customer has already purchased. Upselling also involves suggesting a better product from the same category to the customer, as an upgrade, so to speak. Both strategies will have a significant impact on your sales.

Invoice and contract management

Every business relationship is based on contracts. Fixed deadlines or appointments also often have to be taken into account if you want to avert negative consequences for your company. This can quickly become a challenge as the complexity and number of contractual partners increase, and you can no longer manage it without support. By then at the latest, it’s time to get in touch with us.

Invoice processing

Processing incoming invoices in paper form is time-consuming and also expensive. There is a lot to be gained by outsourcing the entry of incoming invoices to us.

We can take care of the entire workflow for you, from invoicing and invoice monitoring to receivables management.