Our call centre solutions for e-commerce.
The coronavirus pandemic has brought about a rethink in the e-commerce sector. Consumers were no longer able to go to their local shops and get the things they needed. So ordering those very things online was the inevitable choice. A lot of our customers have evolved with and through us, so that we can offer you a wide range of services in a way that is better than ever before.
We can answer general questions about the shop and the payment and delivery options on your behalf, and we can also provide information on payments and delivery status. We enter new orders and can also take care of returns and complaints management, a process that is becoming increasingly important and constantly growing. This helps ensure that your merchandise is handled as smoothly as possible for your customer.