Career at KiKxxl

Today we are introducing Senior Project Manager Thomas in our “Career at KiKxxl” series! His journey at KiKxxl began 18 years ago, so he has experienced a lot of our company history and therefore has a lot to tell. Read more about his exciting story in the interview:

What has your career at KiKxxl been like?
I’ve been with KiKxxl for 18 years now. My career began when I was made redundant. I started as a customer advisor and was the first trainee at KiKxxl. Through various positions such as team leader, senior team leader and project manager, I have continued to develop. Currently, as Senior Project Manager, my main focus is on the operational management of our customer contacts. I am in charge of all my projects and strive to keep my team together and lead them.

What do you enjoy most about your work?
I particularly enjoy the teamwork here. I also love setting up new projects and designing new things from scratch. I also like being on the phone myself and talking to customers. As a true “KiKxxer”, it’s important to me not to forget my roots. I also find it exciting to work with different personalities every day. It is particularly important to me that we all treat each other with respect and as equals. I learned everything from the ground up and I think that often helps me to support new employees very well.

What do you particularly like about KiKxxl?
What I particularly like about KiKxxl is the partnership approach, the flat hierarchies and the family atmosphere. After 18 years at KiKxxl, I experience new challenges every day, which we master as a team. And I think it’s great that we have an open ear for everyone, that everyone gets a chance and that great employees develop with us. The close relationship with them contributes to a strong team spirit.

As a long-time veteran, how do you perceive the development of KiKxxl?
In my time with only 300 employees, we have developed and modernized at a rapid pace. It’s great to be part of this change. We have always worked at the highest level and kept pace with developments. I found it particularly impressive that we were one of the first call centers that no longer made anonymous calls. We were pioneers in number portability.