15. January 2025

The future of KiKxxl – powered by man and machine

In today’s fast-paced world, one thing remains unchanged: the importance of person-to-person communication. But at KiKxxl, we are convinced that this can be raised to a new level through an intelligent symbiosis of human expertise and technological innovation. This is precisely where the use of artificial intelligence (AI) comes in. Our aim is to create the perfect balance between personal contact and modern automation.

A key strength of AI lies in its ability to support processes in real time. For our employees, this means:

– Increased efficiency: AI takes over the pre-qualification of requests and suggests the “next best offer”.

– Live coaching: Real-time analyses make it possible to provide helpful tips directly during the conversation to improve the quality of customer interaction.

– Individual design: Our AI-supported quality management (QM) recognizes gaps between requirements and qualifications and provides targeted support with relevant information.

– Opportunities in coaching and training: AI provides support through targeted analysis and partial automation of routine tasks to create more room for personal development and tailored learning opportunities.

Innovations that set new standards: We are currently working on a holistic program that combines all tools and data sources on one platform to enable a continuous and efficient process chain from the first conversation to the detailed report. In the area of bots & knowledge management, we rely on LLM bots for the (partial) automation of conversations and a central knowledge platform that enables quick access to all relevant information for humans and machines. In quality management and coaching, we offer call analyses and automated compliance checks to continuously improve the quality and legal security of our calls. In addition, our livestream will make real-time communication even more efficient.

The future of customer advisor training: Our KiKxxl Academy sets new standards in the training of customer advisors. We offer an all-round package for modern learning with a video platform that conveys basic knowledge and integrates exams as well as an innovative conversation simulator that recreates practical customer conversations. Guided dialogs and simulations make complex content tangible and strengthen communication and technical skills – perfectly tailored to the challenges of the working environment.

Our technologies not only improve the quality of service, but also the working conditions of our employees. With fewer repetitive tasks and more support in real time, we create scope for individual support and personal development. In this way, we are creating an even more advanced customer interaction – one that perfectly combines human empathy and technological intelligence.



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